Data Protection

Pg game Privacy Policy — Your Data, Our Responsibility

This Privacy Policy clearly explains how your personal data is collected, stored, and protected at pg game.

Last Updated: January 2026

1. Introduction & Scope

Pg game (pggame.im) places the highest importance on user privacy. This Privacy Policy ("Policy") explains what information pg game collects, how it is used, and the steps we take to keep your data secure.

By using the pggame.im website or the pg game mobile app, you agree to this Privacy Policy. This policy is part of our Terms & Conditionsand both documents are effective together.

This Privacy Policy has been designed with Bangladeshi users in mind. pg game adheres to applicable data protection standards in Bangladesh and follows international best practices.

In short: Your data is used solely to provide you with a better experience. It is never shared with any unauthorized third parties.


2. What Information We Collect

Pg game collects several types of information — some provided directly by you, and some collected automatically. Full details are outlined below:

Data Type Example Collection Method
Identity Information Full name, date of birth, national ID number Registration Form / KYC
Contact Information Mobile number, email address Registration Form
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP Address, Browser, Operating System Automatic
Usage Data Betting history, favorite games, session duration Automatic
Location Data Approximate geographic location IP-Based

Pg game only collects what is strictly necessary to provide its services — nothing more.

Note: Third-party payment providers (such as bKash and Nagad) handle your data under their own privacy policies. pg game does not control that data.


3. How Your Information Is Used

Pg game uses the information it collects solely for specific purposes. Each purpose is detailed below:

  • Account Management: Your information is required for registration, login, password recovery, and account verification.
  • Payment Processing: Financial information is used to process deposit and withdrawal transactions.
  • Service Improvement: Your usage patterns are analyzed to continuously improve the betting experience on pg game.
  • Ensuring Security: Your data is monitored to detect and prevent fraud, money laundering, and unauthorized access.
  • Legal Obligation: Your data is used to complete KYC verification and meet regulatory requirements.
  • Personalized Experience: To show you relevant offers and content based on your preferences.
  • Customer Support: Our support team uses your information to resolve complaints and issues.
  • Contact: To send important updates, transaction notifications, and promotional offers.

Pg game never uses your data beyond the purposes outlined in this policy. Should any new use arise in the future, this Privacy Policy will be updated and you will be notified accordingly.


4. Data Sharing & Disclosure

Pg game never sells your personal information or discloses it to third parties without authorization. In limited circumstances, certain data may be shared:

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the information needed to process transactions.
  • Technology Partners: Hosting and cloud service providers for secure website operations.
  • Law Enforcement: Data may be disclosed in compliance with court orders or government directives.
  • Anti-Fraud System: Limited data may be shared with third-party fraud detection services.

All third parties with whom data is shared are contractually bound to uphold pg game's privacy standards. Keeping your data safe is our primary responsibility.

Our Commitment: pg game never sells or rents your personal information to advertisers or marketing companies.


5. Our Data Protection Measures

Pg game uses industry-standard technology and practices to protect your data, with security measures in place at every level:

  • SSL/TLS Encryption: All data transmitted through the website and app is encrypted with 256-bit SSL.
  • Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
  • Two-Factor Authentication (2FA): OTP-based verification for added account security.
  • Firewall Protection: Advanced firewalls and intrusion detection systems are active on our servers.
  • Regular Security Audits: Regular penetration testing is carried out by third-party security auditors.
  • Restricted Access: Only authorized personnel can access your data — enforced through role-based access control.
  • Data Backup: All data is regularly backed up in encrypted form.

While pg game applies the highest security standards, no system is 100% impenetrable. We encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

Security Incidents: In the event of a data breach, pg game will notify the relevant regulatory authority within 72 hours and inform affected users as soon as possible.


6. Cookies & Tracking Technologies

Pg game uses cookies and similar tracking technologies on its website and app to enhance your browsing experience.

  • Essential Cookies: These are essential for maintaining login sessions and ensuring platform security.
  • Functional Cookies: Remembers your preferred language and betting settings.
  • Analytics Cookies: Helps us understand site usage patterns and make improvements.
  • Session Cookies: Cleared when the browser is closed.
  • Persistent Cookies: Active for a defined period.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.


7. Your Data Rights

Every registered user at pg game is entitled to the following rights:

Right to Access

You may request to know what information we hold about you.

Right to Correction

You may request corrections to any information that is inaccurate or incomplete.

Right to Erasure

In certain circumstances, you may request that your data be deleted.

Right to Restrict Processing

You may request that data processing be temporarily paused in certain circumstances.

Right to Object

You may object to your information being used for marketing purposes.

Data Portability

You may request an export of your data in a standard format.

To exercise any of these rights, email support@pggame.im. pg game will respond to your request within 30 days.

Certain data must be retained for a specified period to meet legal obligations. In such cases, deletion requests may not be fully carried out.


8. Data Retention Period

Pg game does not hold your data longer than necessary. Retention periods vary by data type:

  • Account Information: For the duration of an active account and at least 5 years after closure (as required by law).
  • Transaction Records: Retained for up to 7 years under financial regulatory requirements.
  • Betting History: Up to 3 years after account closure.
  • KYC Documents: Retained for the relevant period required to meet legal obligations.
  • Log Files & Device Information: Automatically deleted after 12 months as a general rule.
  • Support Contact: Up to 2 years after an issue is resolved.

Once the retention period ends, data is securely deleted or anonymized. If you close your account, all data beyond what is legally required will be deleted as soon as possible.


9. Protection of Minors

Pg game strictly does not provide services to individuals under 18. Age is verified during registration and confirmed through identity documents as part of the KYC process.

  • If pg game discovers that an underage individual has opened an account, that account will be closed immediately.
  • Any data collected from minors will be permanently deleted.
  • Parents are advised to regularly monitor their children's online activities.

Important: If you become aware that a minor is using pg game, please notify us immediately at support@pggame.im.


10. Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

  • Email: support@pggame.im
  • Live Chat: Available 24/7 on the website or app
  • Response Time: Responses are typically sent within 24–48 hours

Pg game may update this Privacy Policy from time to time. Any changes will be published on the website with a revised date. For significant updates, you will be notified via your registered email or app notification.

This policy has been written in Bengali for the convenience of Bangladeshi users. In the event of any linguistic discrepancy, the original English version shall prevail.

Why Trust pg game

Our 6 Commitments to Protecting Your Privacy

At pg game, we make no compromises when it comes to protecting your data.

Encrypted Data Transmission

Every login, payment, and betting activity is protected by 256-bit SSL encryption. No third party can access or read your data.

Strict KYC Verification Process

Only verified adult users may access pg game. Our KYC process ensures your account cannot be misused by anyone else.

No Data Selling

Pg game never sells your personal information to advertisers or any third party. Your data exists solely to serve you.

Two-Factor Authentication (2FA)

Add an extra layer of security to your account through OTP verification. Unauthorized access is simply not possible.

Automated Data Deletion

Once the designated retention period ends, your personal data is automatically deleted or anonymized. We never hold on to information longer than necessary.

24/7 Privacy Support

If you have any questions or concerns about data protection, our support team is available around the clock to help.

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Bet on a Safe & Trusted Platform

Your data is fully protected at pg game. Register today and enjoy the best odds on cricket, football, and much more.

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