Pg game FAQ — Answers to All Your Questions

Per pg game policy, each person may hold only one account. It is not possible to create multiple accounts using the same mobile number or NID. Violations of this policy may result in permanent account suspension.

KYC verification typically takes 24 to 48 hours. If your NID and selfie are clear, your account can be verified in as little as 30 minutes. Once complete, a confirmation will be sent via email or SMS.

Yes. You can email support@pggame.im at any time to request account closure. Make sure to withdraw your balance before closing. As part of responsible gaming, temporary self-exclusion is also available.

First, make sure you're entering the correct mobile number or email and password. If that doesn't work:

• Clear your browser cache and cookies.
• Try using incognito mode.
• Switch to a different network (mobile data or WiFi).
• If that doesn't work, reset your password or contact support.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password. The entire process takes under 2 minutes.

Yes, pg game supports simultaneous logins across multiple devices. For your security, however, we recommend only logging in from devices you trust. You'll receive an instant alert if your account is accessed from an unrecognized device.

pg game supports all major mobile banking methods in Bangladesh:

• bKash — fastest and most popular
• Nagad — Instant credit
• Rocket (Dutch-Bangla)
• Bank Transfer — for larger amounts
• Crypto — USDT supported

Deposits via all methods are credited to your account instantly.

The minimum deposit at pg game is just ৳300 and the minimum withdrawal is ৳500. A completed KYC verification is required for withdrawals. Withdrawals are typically processed within 15 minutes to 2 hours.

Withdrawals via bKash and Nagad are typically processed within 15–30 minutes. Bank transfers may take 2–24 hours. Transfers made after midnight or on bank holidays may take slightly longer.

Wait 5–10 minutes and refresh the page. If the balance still hasn't appeared, send your transaction ID and a screenshot via live chat or to support@pggame.im. Our team will resolve the issue within 30 minutes.

New members receive a 100% welcome bonus on their first deposit. That means a ৳1,000 deposit gives you ৳2,000 to start betting with. To claim your bonus, Registration Make your first deposit and the bonus will be credited to your account automatically.

Withdrawing bonus funds requires meeting the wagering requirements. Typically, you need to bet 5–10x the bonus amount. Full terms are listed on each bonus offer's page. Your bonus balance can be checked under the "Bonus" tab in your profile.

Daily bonus offers are visible on your dashboard once you log in. Cashback bonuses are generally issued every Monday based on the previous week's activity. To claim a reload bonus, enter the relevant promo code at the time of deposit.

At pg game, you can bet on all the major sports popular with Bangladeshi fans:

• Cricket (IPL, BPL, World Cup, and all major tournaments)
• Football (Premier League, La Liga, Champions League)
• Kabaddi, Tennis, Badminton
• E-Sports (CS:GO, Dota 2, LoL)
• Live Casino & Virtual Sports

Live betting lets you place bets in real time while a match is in progress. Odds update every moment and you can bet at any point. pg game's live betting dashboard shows scores, stats, and live streaming all in one place.

After a match ends, your winnings are automatically credited to your pg game wallet. You can withdraw to bKash, Nagad, or your bank at any time. Go to the "Withdrawal" section in your profile to get started.

In most cases, bets cannot be cancelled once placed. However, certain events offer a "Cash Out" feature, which lets you settle your bet at a set value while the match is still in progress. If the Cash Out option is available, it will appear on your bet slip.

Yes. pg game is internationally licensed and uses 256-bit SSL encryption. Your personal information and funds are fully protected. Every transaction runs through an encrypted channel, with no third-party access to your data.

Go to the "Security" tab in your profile settings and enable "Two-Factor Authentication." You'll receive an OTP on your mobile to confirm. Once 2FA is active, an OTP will be sent to your mobile number every time you log in, keeping your account significantly more secure.

Change your password immediately and notify us at support@pggame.im. Our security team is active around the clock. If needed, you can request a temporary account lock to prevent any further activity.

Download Page Visit the site and download using the APK (Android) or iOS link for your device. On Android, you'll need to enable installation from unknown sources — go to Settings → Security → Unknown Sources. iOS users can install directly from Safari.

First, make sure your device is running Android 6.0+ or iOS 13+ and has enough free storage. If you have an older version installed, uninstall it and download the latest APK. If the issue persists, restart your phone and try installing again. If it still doesn't work, reach out via live chat.

Yes, pg game is fully mobile-responsive. Simply open pggame.im in Chrome, Firefox, or Safari to enjoy the complete site experience. That said, the native app offers faster loading, push notifications, and an overall smoother experience.